I am extremely disappointed with the service I have received from Koodo Mobile. This has been one of the worst customer service experiences I have ever had.
I have experienced ongoing billing issues, including being overcharged despite being offered a lower-cost plan. Even after agreeing to what was presented as a cheaper option, my bill continued to increase without clear explanation. It feels misleading and unfair.
Attempting to contact customer service has been incredibly frustrating. The automated system makes it very difficult to reach a live representative. On multiple occasions, I requested a callback, received one, and the call was disconnected almost immediately. This happened more than once.
Resolving issues with this company has been unnecessarily difficult and stressful. Customers should not have to struggle this much just to get clarity about their own billing.
Due to these repeated issues, I am filing a formal complaint and would not recommend this company based on my experience.
