I recently had to purchase a new phone as my previous one broke, I had a remaining tab on it which I knew I needed to pay, but purchased the new phone first and then expected I would pay off the remaining tab charge after,  however when I received my most recent bill I have an extra charge of "tab bonus payoff upgrade " which I was not expecting. No where when I bought the new phone does it say that I would have to pay an extra tab if the remaining balance was not paid off first, had i known this I would have paid the tab before buying the new phone. I have spoken to a representative on the phone and they were of absolutely no help to me in this case and I'm pretty unhappy with koodo service at this point. It's pretty frustrating to me that I'm not warned about this extra charge before buying a new phone. This will probably be the last time I purchase with koodo.