My mom was using Koodo but she left the country, now I want to suspend the service but I am unable to do so. I have been paying almost 40 dollars per month, even though I am not using the phone number. How do I suspend it?
Question
Suspension of service
If she is able to access her Self-Serve account while abroad, she can pause her line temporarily on a Seasonal Hold plan. https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling
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