I suspended my line on December 6th because my cell phone was lost. I also tried to temporarily suspend it to avoid charges when I wasn't using it. I received a bill for December 13th to January 12th as usual. Why? Who can I contact to look into this? I don't have my phone, so I can't call #277. What other options do I have to resolve this charge? Thank you in advance to anyone who can help.
Solved
Suspend line
Best answer by MilkyWay
Unfortunately, you are still responsible for your bill. Suspending your line does not mean that you will avoid charges. The only way is to cancel your line. https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
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Unfortunately, you are still responsible for your bill. Suspending your line does not mean that you will avoid charges. The only way is to cancel your line. https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
Seriously?😯 How can they charge me for a service I don't use?. 😫Thank you so much for your guidance…. and how can I canceled the line? ….🙏🏽. I hope I can resolve it fast.
No problem! You can schedule a callback through Koodo Assist and speak with a rep to proceed with the cancellation of your line. https://Koo.do/Chat
Thanks again…. And what option I should click for talk with Koodo rep? Attached the options, I didn’t find some similar.
Sorry, I found the correct option…. Thank you so much for your guidance. Have a nice day
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