I was subscribing to the basic stream plus. Just noticed I was upgraded to stream plus with Netflix standard in February. I’ve now been charged for 2 months for this subscription. I didn’t do this upgrade. How can I get a refund? I just switched back to the basic plan through self serve, but I want a refund for the upgraded charges that I didn’t ask for.
Solved
stream plus upgraded on its own
Best answer by Oliver C
Hi there,
glad to hear that you were able to switch it back to basic. I will flag a rep to see if they can do something, but they have limited abilities when it comes to credits etc regarding the subscriptions service, this may require a callback rep instead.
Make sure you’re logged into the community using your self serve credentials and they should be able to take a look. They will respond here as I have.
Hi there,
glad to hear that you were able to switch it back to basic. I will flag a rep to see if they can do something, but they have limited abilities when it comes to credits etc regarding the subscriptions service, this may require a callback rep instead.
Make sure you’re logged into the community using your self serve credentials and they should be able to take a look. They will respond here as I have.
I need to clarify what you’re looking for here.
- Have you checked your account activity or billing history to see exactly when and how the upgrade triggered? Sometimes this reveals if it was auto-renewed or linked to a promotion.
- What’s your account status now; is Stream Plus still active, or has it already been removed?
- Have you documented everything, like screenshots of charges, dates, and confirmation emails? This matters for any formal complaint.
- Yes I have checked the billing history and noticed I was upgraded on Feb 25.
- Stream plus is still active. I just downgraded it back to the basic plan to prevent further charges.
- yes
- current state is active, not sure what you mean
+4Koodo’s stream+ plans through self serve only offer Netflix Standard with ads and Netflix Premium.
If your plan was upgraded to Netflix Standard, that would’ve been a plan change done within your Netflix account, not through your Koodo account. If no one else has access to your Netflix account, I would suggest changing your password. If others do, I would suggest chatting with them to see if they maybe upgraded the plan without realizing the extra cost.
Was it upgraded to Standard or Premium?
+4Hello
When it comes to Stream services, unfortunately we have limited access here, over the Community. In order to request more details, we have also sent you a private message, feel free to respond whenever you have the time.
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