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Roaming Minutes

  • January 2, 2026
  • 1 reply
  • 16 views
R

Hi, 

Could someone please look into this charge and let me know what it is for?  I live in a place that is close to the US border so sometimes my carrier flips over to the US, but this looks to be a phone call for 1 minute that cost me $16?? 

Dec 6, 2025, 10:43AM

ER/VC

1 min

$16.0

Best answer by Georgia Koodo

Hi ​@Russ1150, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

The 1 minute representation is just a way to signal the Easy Roam was triggered and does not necessarily indicate voice usage. In this case, the charge was triggered by data usage while your phone was connected to an US tower. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.

1 reply

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • Answer
  • January 2, 2026

Hi ​@Russ1150, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

The 1 minute representation is just a way to signal the Easy Roam was triggered and does not necessarily indicate voice usage. In this case, the charge was triggered by data usage while your phone was connected to an US tower. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.

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