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Roaming fees with

  • February 28, 2026
  • 4 replies
  • 38 views

With my existing coverage while travelling in the USA i was charged an $18 roaming fee, possibly because I was close to Mexico border and connected with Mexico tower, but that should correct itself should it not?

I was not in Mexico with telephone.  Otherwise my existing plan should cover usage of my cell phone while in the USA.  Where do I get customer service for this roaming charge correction?

85GB UL Can-US Min SFD 

Additional data $13/100MB SFD

Shock-free Data 85GB

USA talk, text & data

Unlimited MMS (incoming and

Unlimited SMS (incoming and

Unlimited US Text

Best answer by Flo Koodo

Hi ​@TerlynW 

We have looked into it and we have been able to remove the charge since it was accidental roaming.

We recommend in the future switching to manual network and selecting a US network when close to the Mexico border.

This topic has been closed for replies.

4 replies

Dinh
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  • Mobile Master
  • February 28, 2026

Did the extra $18 fee show up on your latest bill yet? Typically, a Koodo rep will check the tower connection history to confirm whether you were actually in Mexico. If you weren’t, they usually issue a credit for the accidental roaming charge. 


  • Author
  • Beginner
  • February 28, 2026

the charge was for February 1st and it shows as ER/VC  It was on our latest invoice.


Dinh
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  • Mobile Master
  • February 28, 2026

Let me flag a rep to look into it.


Flo Koodo
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  • Official Rep
  • Answer
  • February 28, 2026

Hi ​@TerlynW 

We have looked into it and we have been able to remove the charge since it was accidental roaming.

We recommend in the future switching to manual network and selecting a US network when close to the Mexico border.