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Roaming charges to reverse please :)

  • February 17, 2026
  • 2 replies
  • 0 views
T

Hi there, 

 

On Jan 23 & 24th my phone connected to a US network while I was traveling - but I never left Canada.

Also for Feb 10th I was never in the states - got dinged for roaming close to the border too. 

 

Can you make the correction so I don’t get roaming charges? Thanks! 

 

PS I changed my settings to stop connecting to US networks. 

Best answer by Dennis

Let me flag a rep for you 

    2 replies

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • Answer
    • February 17, 2026

    Let me flag a rep for you 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      Georgia Koodo
      Forum|alt.badge.img+4
      • Georgia Koodo
      • Official Rep
      • February 17, 2026

      Hi ​@ttocs, we’re not seeing any charges for January but we’ve checked the February 10 charge and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

      To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

      For more details on how to prevent accidental roaming charges, you can check out this article.

       

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