Skip to main content
Koodo Community
Solved

Roaming charges to reverse please :)

  • February 17, 2026
  • 2 replies
  • 0 views

Hi there, 

 

On Jan 23 & 24th my phone connected to a US network while I was traveling - but I never left Canada.

Also for Feb 10th I was never in the states - got dinged for roaming close to the border too. 

 

Can you make the correction so I don’t get roaming charges? Thanks! 

 

PS I changed my settings to stop connecting to US networks. 

Best answer by Dennis

Let me flag a rep for you 

2 replies

Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • February 17, 2026

Let me flag a rep for you 


Georgia Koodo
Forum|alt.badge.img+4
  • Official Rep
  • February 17, 2026

Hi ​@ttocs, we’re not seeing any charges for January but we’ve checked the February 10 charge and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.