Dear Koodoo, I am a new subscriber to your service. I was recently in the Bahamas for 35 days and when I returned I noticed I had an 18$ a day charge for roaming. When I get to the Bahamas I Immediately remove my sim card and buy a pre paid sim card from Bahama Telephone Co. I have been doing this for years with my Telus phone without any roaming charges. This is a substantial bill that I'm not willing to pay< not to mention the BTC charge. Please help me correct this situation.
regards,
Clay
+4Hi
We have looked into it, and according to the usage details, there sim was connected for calls and data usage, which triggered the daily roaming fees.
We recommend checking the usage section in self serve and the PDF bill for more details.
If you would like to dispute the charges further, please schedule a call back with the virtual assist.
Dear Koodoo, I am a new subscriber to your service. I was recently in the Bahamas for 35 days and when I returned I noticed I had an 18$ a day charge for roaming. When I get to the Bahamas I Immediately remove my sim card and buy a pre paid sim card from Bahama Telephone Co.
If you indeed removed your sim card, then this is impossible. Could you have had an esim card on your phone?
Negative.
I go into the BTC office and they physically remove the card and put in a Bahamas sim. This is why I am disputing this charge. After checking my bill to be 100% I have no data usage, phone calls etc during the period disputed yet I have an 18$ a day roaming charge from the day I arrived until I left. Frustrating as you have no person to talk with, zero customer support. i’m headed over to Rogers.
Negative.
I go into the BTC office and they physically remove the card and put in a Bahamas sim. This is why I am disputing this charge. After checking my bill to be 100% I have no data usage, phone calls etc during the period disputed yet I have an 18$ a day roaming charge from the day I arrived until I left.
You should be able to check to see what the roaming charges are for. If you follow the article below you can find out what triggered your roaming and when. The rep above who replied to you right away confirmed data and calls triggered the roaming charges.
it took you 5 days to reply back to us here
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