Roaming charge at 33,000ft

Question

I arrived after an international flight with a $16 roaming charge from having passed over the US territory. At some point, over the southern US, I received a roaming notice, flashing then disappearing.  I made sure the phone was on airplane mode, then, and found a charge on my bill upon landing (not in the US).  Can I dispute this?

MilkyWay · Accepted Answer

Your phone should not try to connect to a nearby cellular tower if you kept your phone on airplane mode.

To avoid this from happening again, you can remove the SIM card from your phone before boarding the plane or turn off data roaming.

In the meantime, I have flagged a rep for you.

Darius Koodo · Answer

Hello ​@andreagowerWe have reviewed the details and we have been able to remove the roaming chargesince it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.We recommend switching data roaming off and also switch to manual network and select Koodo, this would prevent the connection to a US tower when near the border.For more info about how to prevent accidental roaming charges, please check out this articlehttps://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan:https://www.koodomobile.com/en/help/changing-your-rate-planWith a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find herehttps://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan

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