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Roaming

  • February 9, 2026
  • 1 reply
  • 16 views

I was charged for roaming in Thailand but I did not use my phone there. I did have my sim card taken out and then put back in. I have charges for the UK and I thought it was just used for 24hrs so can that be verified. Thank you. 

1 reply

Dinh
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  • Mobile Master
  • February 9, 2026

When you mentioned that you didn’t use your phone, did you notice any roaming SMS when you landed in Thailand? You can also check the Usage section in Self‑Serve to see why they charged you. Make sure to review the data, call, and SMS usage details. From there, it would be easier to dispute