Hello Koodo Support,
I recently noticed that I was still being charged after porting out of Koodo. My pre-authorized debit failed for some reason, resulting in two NSF fees on my last two bills.
I was not aware of any remaining charges on my account (only around $5–$6), and I have now paid the balance in full. I kindly request that the NSF fees be waived as a goodwill gesture.
I can share my account details on DM. Please reach out to me.
Thank you for your assistance.
Best regards,
Neha
Best answer by MilkyWay
You will need to schedule a callback through Koodo Assist and speak with a rep to see if they can waive the NSF fee. You can give it a try, but there are no guarantees. https://Koo.do/Chat
To prevent this from happening again, you may want to consider using Plaid instead to set up the pre-authorized payments. https://www.koodomobile.com/en/help/setting-pre-authorized-payments
You will need to schedule a callback through Koodo Assist and speak with a rep to see if they can waive the NSF fee. You can give it a try, but there are no guarantees. https://Koo.do/Chat
To prevent this from happening again, you may want to consider using Plaid instead to set up the pre-authorized payments. https://www.koodomobile.com/en/help/setting-pre-authorized-payments
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