Request to pause my account while I’m outside Canada

Hi there,
I currently have my account on seasonal hold for 90 days, but I’m still outside Canada and unable to return until July end. Since I understand the hold cannot be extended beyond 90 days, I would like to request cancellation of my account to avoid further charges. 

I’m unable to access SMS verification, so please assist me with alternative verification. I can provide any required details privately.

Thank you.
***00
al***l@***.com

edited by moderator → removed personal information

Hi ​@calm.nischal 

First, please remove your personal information from your post. This is a public platform and if a rep is needed that info is not required on here.

Second, you can be on a seasonal hold for up to 6 months, not just 90 days. More details on this can be found in the link. You should be fine to continue with it for quite some time. If you still wish to have the account closed, this cant be done on this platform.

You would need to reach a rep through koodos social media pages Facebook and X. The correct profiles can be found by clicking the logos at the bottom of this page.

https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling?srsltid=AfmBOor1za8GJj_05p2OabmF1piK6F7er6h4KJ4fyZNxEru15rFWs1J1

Are you on prepaid or post paid? 

Seasonal hold is for postpaid only and lasts for 6 months. 

https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling