I need this charge removed from my bill. I don’t even have a phone that supports 3G now.
This was kind of a scummy charge in the first place, and the fact that it isn’t automatically removed when I’ve upgraded my phone, after being placed on the line automatically, is poor form.
None of the lines on my account should have the 3G charge; all phones are 5G+ phones now.
What phones are you using?
Do you have VoLTE enabled on all of them?
2 Pixel 8a, 1 Pixel 9 Pro.
It’s just the one line that has it and needs to be removed.
On the 1 line with the 3G charge, do you have VoLTE enabled on the phone?
VoLTE is automatically supported by the phone. I think Koodo needs to flag my SIM/account to enable it if it’s not.
That is not what I am asking.
I am asking on your phone, did you turn it on?
Android 15 does not have said option. I’m already on 5G for voice and data, this is a carrier billing issue at this point.
Koodo has to go and flag this account/line for VoLTE on their end. I’d like a rep to do this.
Also, going into the Pixel internal Testing ( *#*#4636#*#* ), I can see VoLTE is provisioned.
This is straight up a billing issue.
Android 15 does have an option to enable VoLTE please see videos above.
Note that Vo5G is not yet implemented with Koodo. I’m not sure if any carrier has Vo5G yet
Also, going into the Pixel internal Testing ( *#*#4636#*#* ), I can see VoLTE is provisioned.
This is straight up a billing issue.
In this case let me flag a rep for you
Android 15 does have an option to enable VoLTE please see videos above.
Note that Vo5G is not yet implemented with Koodo. I’m not sure if any carrier has Vo5G yet
The options shown in that video does not exist. The only thing I have is VoWifi as an option.
Thank you for confirming
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