Hi ​@Dom Dom 

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Just to confirm, regarding the referral, when did you get the referral link/email?

I received the referral link on Nov 30,2024 and I did receive and confirmation email from Koodo and tell me sit tight . I can forward the confirmation email to you, please let me know the email address I can forward to. Thanks 

Since you joined Koodo prior to starting the referral process you do not qualify.  You must complete the referral in this order:

What does my friend need to do to redeem the referral?

1. Tell your friend they must redeem the offer (by entering their name and email address on koodo.com/refer) before they activate their service with Koodo. 
2. Then your friend buys a phone or SIM card and activates on a postpaid rate plan.
3. After activation, your friend needs to log back into koodo.com/refer and provide their mobile phone number (but if they are porting a number over from another carrier, they should wait until it has ported successfully).

https://referafriend.koodomobile.com/common/rules.pg

Hi Dennis, I was the one referred by existing Koodo customer NOT refer a friend to join Koodo, please re visit my case. Thanks.

Hi Dennis, base on your reply, you are thinking I am the existing Koodo customer to refer a new client to join Koodo. It is NOT the case. It is the other way round. Can you find out more reason for my case? Thanks.

When did your friend send you a referral email to you?

My friend Jacqueline sent me the referral link on Nov 30,2024. I did tell you people in my history. Let me tell you the whole story again and you can share with Dennis and another agent. You are the third agent due with this case. 
1. I join Koodo on Nov 29,2024

2. I submitted my referral claim on Nov 30,2024 and received a confirmation email to tell me sit tight. 
   3. My friend  Jacqueline is existing Koodo customer. 
   4. I am the one referred by my friend NOT refer other people to join Koodo.

i hope I explain my situation to you people. If you need more detail, please give me a call, I can explain it to you again. Thanks 

Yes, I fully understand that you are the referred party.

Your friend referred you.

I have simplified the FAQ for you below.  My changes are in italics.

Since you joined Koodo prior to starting the referral process you do not qualify.  You must complete the referral in this order:

What do you need to do to redeem the referral?

1. Your friend tells you, you must redeem the offer (by entering your name and email address on koodo.com/refer) before you activate your service with Koodo. 
2. Then you buy a phone or SIM card and activates on a postpaid rate plan.
3. After activation, you need to log back into koodo.com/refer and provide your mobile phone number (but if you are porting a number over from another carrier, you should wait until it has ported successfully).

https://referafriend.koodomobile.com/common/rules.pg

Hi Dennis , this is not the Mobile Klinic agent told me. She told me to enter my email and Koodo phone number on the referral link after sign up the plan and get the number using my friend’s referral link. Now you telling another procedure. I really fed up with all the reasons to provide. Just for $25 statement credit. I give up and it give very very bad experience with Koodo. To whoever want to join Koodo, I will tell them to reconsider it. I already spend almost whole day dealing with you support people. Everyone give me different reason to decline my claim. You can save that $25 which I no longer care.  You have a nice day .

To be fair, I am not telling you the procedure.  This is the procedure that is on the Koodo refer-a-friend Terms and Conditions and Rules.  I am only pointing you to the link of the rules.

Within the Terms and Conditions Koodo also covers their butt for anything that may go wrong. 

https://referafriend.koodomobile.com/common/terms

In that case you should educate your sales agent tell customer the  procedure from the book. I know you not telling me the procedure, you just read from the book. Anyway, I really appreciate you spent time on the book better than the other 3 agents gave me the strange  answer.  Anyway, I have a  very very bad experience with Koodo .