i pay my all bill why you not reactive my services
How did you pay the bill? If it was through a bank transfer, it can take 3-5 business days to process the payment. If you paid through self serve the payment is processed immedietly.
If through self serve, did you pay all of the past due balance? More information on paying past due bills etc can be found in the link.
https://www.koodomobile.com/en/help/past-due-bill
Hi
Just to add to Oliver’s response, there may another situation when the account is on spending limit program, more details here https://www.koodomobile.com/en/help/spending-limit-program?srsltid=AfmBOorrrGFcve53MBWxodaxlCTGVC96IIZGscWdVLSAdRhr5fSF62y-
In such a case, you should be notified by SMS when the limit is close to be reached and a payment would be required for both billed and unbliled charges.
What does your self serve account say when you log in?
I pay bill late after 4 day of due date but know which bill is showing i pay all bill but my services is not reactive
How did you pay?
Also Try restarting your phone
yes i restart phone many time it showing your services are suspended
How did you pay?
by debit card
it show your phone is suspendes
it show your phone is suspendes
In understand. You dont need to keep repeating this.
I need you to provide more details about how you paid?
Please elaborate. How did you pay by debit?
yes i pay with debit .know my bill showing zero but my servivcea not restore
Again, please elaborate. Give me more details?
What do you mean you paid by debit???? How???
Did you use the debit machine at a store?
Did you pay in self serve using Visa Debit or Mastercard debit?
Did you pay via your online banking?
Did you pay using your bank account via self serve?
Did you pay by Visa Debit or Mastercard Debit via calling 611?
We have sent you a PM with more details regarding the account status and what action is required, please check your community inbox when you get the chance.
sel serve using visa debit
Thank you. Visa Debit would function like credit card in self serve.
In self serve go to Billing > Bills Tab> Account History
Do you see your payment noted here?
Did you check your online banking to see if the transaction went through?
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