My account got canceled due to payment recently and I paid off everything ; I was wondering if I can reactivate here
reactive cancelled account
+4In your Koodo account, Is the billing amount back to $0 yet? Can you double-check if that is the case? Typically, if you paid, you can restart the phone and it should work.
+4
We have looked into it and we can see the payment was posted, however, you would need to speak with a rep from the Payment support team for the reactvation since the account got cancelled due to payment.
That assumes the customer has alternate access. If the phone itself is how someone checks their account, and the service is cancelled or inactive, there’s no practical way for them to do so.
Saying that reactivation requires speaking with the Payment Support team doesn’t explain how a customer can actually contact them when the phone has no service and account access is restricted
+4
That assumes the customer has alternate access. If the phone itself is how someone checks their account, and the service is cancelled or inactive, there’s no practical way for them to do so.
Well, people got the forum to ask for help - that is one of the alternative access. You are here as well.
If they insisted on calling, they can schedule call back. However, the customer can just dial #227 from Koodo phone and speak to a person in billing department to reactivate the account.
Thank you for finally providing clear, practical information that the forum can actually use to make contact. That is the type of information that was being asked for from the beginning.
The additional commentary not related to the question wasn’t necessary and distracted from providing the specific information being requested. That said, the response still comes across as dismissive. Pointing out that someone is “here on the forum” doesn’t address the question being asked and assumes circumstances that may not apply.
Too often, responses shift toward condescension or suggestions to switch providers, rather than simply providing a clear path to support.
+4
Thank you for finally providing clear, practical information that the forum can actually use to make contact. That is the type of information that was being asked for from the beginning.
The additional commentary not related to the question wasn’t necessary and distracted from providing the specific information being requested. That said, the response still comes across as dismissive. Pointing out that someone is “here on the forum” doesn’t address the question being asked and assumes circumstances that may not apply.
Too often, responses shift toward condescension or suggestions to switch providers, rather than simply providing a clear path to support.
To be clear, I don't look down on anyone—my goal is simply to provide the fastest solution to the problem at hand. I mentioned the forum because the customer is already using it, which means they do have a form of access. Let's keep this thread focused on the original customer's issue so they can get their service reactivated.
As well, I didn’t ask the customer to switch, please be fair to everyone.
We appreciate the clarification.
The concern was never about intent or speed, and it wasn’t meant to personalize the discussion. The point being raised is that being able to post on a forum doesn’t necessarily equate to having reliable or independent access to account support, which is why that assumption was called out.
My comments weren’t meant to suggest anyone was being looked down on, only to keep the focus on providing clear, direct information without additional commentary that can shift the discussion away from the actual question.
At this point, the relevant contact information has been shared, which is what was needed. I’ll leave it there.
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