Need to reactivate a cancelled account/number, as Koodo assist rep cancelled quick
can access self service no problem, Koodo assist keeps giving me a message saying “ number doesn’t match account”
reactive cancellation
+4Are you a prepaid or postpaid customer? Prepaid reactivation is easy but postpaid is not.
Since your account is cancelled, you wouldn't be able to schedule a call back using the old number, if you insist on calling, you would have to schedule a callback as a new Koodo customer.
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