After cancellation, they will send you a final bill on the billing date. They will adjust the amount only for the days you used Koodo service on it. I would recommend you wait for that PDF. The page 3 normally has the detail.

Thank you, I will wait and check the next invoice.

Hello, again.

I got the new invoice and it’s $0. I didn’t get any refunds.

It's looking like Koodo not only didn't give me a refund for unused days but it also charged me in advance for some period after the cancellation date.

Can someone please take a look at my account and issue my refund.

Thank you.

Hi there ​@fcthiesen 

From what can be verified, the original amount for the December invoice was $44.07.

The account was canceled during the December to January period (Before the release of the January invoice). Instead of paying the full $44.07, the amount was adjusted with a partial credit, that took effect immediately after canceling the account and was for the remaining bill period, leaving just $19.21 as a payment.

This amount covers the period from when the December invoice started and up until the moment of Cancelation. 

You will see a breakdown of that when you download the January invoice as PDF. I will also include a picture below. 

Hi Darius,

Thank you, but what I see on my December bill is that I had already paid for services till Jan 25.  Here's what the invoice says.

Monthly and other charges (Dec 26 to Jan 25)

So if I cancelled my acocunt on Jan 10th, I should receive a refund for 15 days instead of getting charged an extra $22?

Please advise.

Thank you.

The December invoice was generated with the charges for the full bill cycle, as you mentioned above. 

Then the account was cancelled and the amount adjusted said charge to reflect the charges up until the moment of cancelation. The remaining days in the bill cycle were adjusted, as shown above with the $22.00 and the $2.86 credit (It is mentioned on the left side as Adjustment or adj and has a minus in front). 

The last 2 payments on the account were for the November invoice (Nov to Dec, where the service was active the full cycle) and the $19.21 ( The adjusted amount due to the cancelation). 

You’ve not paid anything extra as the reimbursement was applied immediately after the cancelation. There is no other reimbursement to be applied.

You can check the payments in the payment section of the Self Serve account or even in your bank application. 

I understand now. I was looking in the wrong section. Thank you.