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Hello, everyone.

On Jan 10th I ported my number to another provider and I saw a new partial charge from Koodo on my credit card on that day, instead of a refund.

In December I paid a bill that said: Monthly and other charges (Dec 26 to Jan 25)

Shound't I be not only covered but also get a refund for the days not used?

Does anyone know what this partial charge is about, since they haven't generated a bill for it?

Thank you.

 

After cancellation, they will send you a final bill on the billing date. They will adjust the amount only for the days you used Koodo service on it. I would recommend you wait for that PDF. The page 3 normally has the detail.

Thank you, I will wait and check the next invoice.

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