Skip to main content
Koodo Community
Community
Solved

Prorated charges

  • January 4, 2026
  • 1 reply
  • 38 views
K

My billing cycle ends on the 27th of every month. I decided to update my phone plan from $34/month to $50/month on the 30th of November. Can someone please explain to me how Koodo charged me $15.46 for prorrated charges? My new billing cycle still ends on the 27th of every month

Also secondly, Koodo on their website says that $10 discounts (Always on Perk AND Monthly credit 12mnths 10 incl tax) will show up as $8.85 on the bill as $1.15 wil be deducted from the taxes. Yet they are not. 70.30 + 15.46 = $85.76 and 13% of that is $11.15 whereas the taxes should be $8.85 after the 2 x $1.15 deductions as the discounts are $10. Sounds like Koodo is not so good at math 

 

Best answer by Goran

You were charged an additional $15 for the rate plan change. I assume this change was done with the assistance of a rep? The partial plan charge looks to be for 29 days, and seems calculated correctly. 

They took the plan amounts of $50 and $34, divided them by 30 days for the daily rate, and then multiplied by the number of days of the billing cycle they applied to.  In this case, 29 days. The math matches on those amounts of 29 days. There is a $16 difference, and that also is calculated of 16/30*29 = 15.466667. Which matches the partial charge. 

 8.85 *1.13 = 10 that is how you get a total $10 deduction. The HST of $11.15 is on the $85.76, which has had the $8.85 already applied. 

    1 reply

    G
    Forum|alt.badge.img+4
    • Goran
    • Mobile Master
    • Answer
    • January 4, 2026

    You were charged an additional $15 for the rate plan change. I assume this change was done with the assistance of a rep? The partial plan charge looks to be for 29 days, and seems calculated correctly. 

    They took the plan amounts of $50 and $34, divided them by 30 days for the daily rate, and then multiplied by the number of days of the billing cycle they applied to.  In this case, 29 days. The math matches on those amounts of 29 days. There is a $16 difference, and that also is calculated of 16/30*29 = 15.466667. Which matches the partial charge. 

     8.85 *1.13 = 10 that is how you get a total $10 deduction. The HST of $11.15 is on the $85.76, which has had the $8.85 already applied. 

    Terms & ConditionsAccessibility statement
    Koodo Community