For several months I received a $10 credit because I had pre authorized payment from my credit card. When this was not applied on the previous bill I did a call back and was told that this now requires payment from a bank account. So I switched the account but now the new bill still has no credit even though the last payment was already pulled from my bank account. Seems I will need another call back?
Solved
Pre authorized discount not applied
Best answer by Flo Koodo
Hi
We have looked into it and according to the plan details, it is not eligible for the autopay discount.
You would need to switch to one of the eligible plans to get the autopay discount.
More about the autopay discount can be found here https://www.koodomobile.com/en/help/auto-pay-discount
So you have a new bill with a full billing cycle since the change made, and you still don’t have the PAP discount applied?
+4Hi
We have looked into it and according to the plan details, it is not eligible for the autopay discount.
You would need to switch to one of the eligible plans to get the autopay discount.
More about the autopay discount can be found here https://www.koodomobile.com/en/help/auto-pay-discount
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.