My banking account was disconnected from Plaid after going negative (bad cheque) right before the billing date. The issue’s been fixed for a while, but I now have 2 unpaid months and Plaid is giving me errors every time I try connecting back to it.
I can’t exactly just… move to a different bank, but if I can’t pay from the bank I’m already with, what can I do?
Hey there,
Plaid sometimes blocks reconnection after a failed payment, even if the issue’s fixed. Try adding your bank manually in Self Serve instead; skip Plaid. If that fails, double-check your account details and try incognito mode. If nothing works, Koodo’s help page has more details on payment options: https://www.koodomobile.com/en/help/paying-your-bill-self-serve
Instead of using Plaid, have you tried manually putting in your transit number, institution number, and account number for your chequing account to set up your pre-authorized payments? There should an option in your Self-Serve account. https://www.koodomobile.com/en/help/setting-pre-authorized-payments
With respect to the unpaid amounts, you can first clear that up by making a one-time payment with your credit card. You will not get an auto-pay discount on your subsequent bill, but at least you will not accumulate any additional charges from your previous bills.
+4
Have you managed to set up the automatic payments in the meantime?
We see several failed attempts yesterday.
If you are stil unable to make a payment in self serve using the most recent method that you tried, please contact your bank.
Regarding the pre-authorized bank payments, have you followed the steps on the website to add the details manually, as suggested by MilkyWay above?
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