Okay so i’ve been having this problem with Koodo for months now and it’s really irritating cause i can only get limited help from them online and abroad. I left Canada a few months ago and before my travel date i went to one of their branches, made sure i had payed all my bills and set pre-authorized payments for future bills, and i can see koodo’s bills being payed automatically every month ! . Now a while after i left the country, I started getting emails from koodo saying i have past due payment ? And i couldn’t understand where from. It’s been 3 months now and they’re still sending me emails saying i have a past due amount of 156 CAD, when i go to self serve and check my account history I can’t find where to pay this and it’s still not making any sense to me ??!!!!! Cuz i thought i payed everything already !
Best answer by Chris KoodoView original