I briefly left Koodo (for a few days) and came back with a win back offer. My previous account had a balance and when I came back I was assigned a new account number. The agent helped me to link the two accounts since I was using the same email address and I didn’t think anything of it but now I can’t find the balance on the original account. Where can I find that on Self-Serve? Will that balance be added to my next bill? I did not have preauthorized payments set up on my past account and do have it on my new account so I was hoping to pay off the balance to start fresh.
Solved
Past Account Balance
Best answer by Bernard Koodo
I would think that the balance owed will go onto your next bill so long as a bill hasn’t been generated yet. I’m just not fully clear if you meant you have an amount oustanding or not. but let me flag a rep to see if they can offer better insight on this.
I believe what’s left on that account is a prorated amount of my monthly bill. I just can’t find the exact amount to pay it. Maybe I’ll have to wait to see if it is added to my bill since I don’t have a bill yet.
That is correct, but normally you get access to your self-serve for 90 days after you cancel/port out, so that you can pay the final bill once it is generated. That prorated amount will get calculated, and then you’ll be given a final bill, or in this case, I assume it is logical to be applied to your next bill as you returned, and had the two accounts merged.
+4Hi
We have looked into it and we can only see one account linked to your self serve profile.
Unfortunately, since the old account is no longer linked to a self serve profile, we won’t be able to access it from our end here on the community.
We recommend scheduling a call back with the virtual assist, so a rep can secure your account and link the old account so you get access to the details.
+4
I see both there now. Appreciate your help!
@ Bernard
Where have you been hiding ? Haven’t seen you in ages, about time you resurfaced lol.
I didn’t even notice that you’re back much more regularly for now!
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