Hi, I recently moved to Koodo Mobile from Virgin Plus. And I have got my first bill, where I don't understand why I have partial charges on 2 temporary numbers. I had originally ordered only 1 line, but the representative, for some reason, couldn't complete the process on his first try. So he placed an order for the second line, which I had removed with the help of a second representative. Please look into this and issue credit.
Solved
Partial charges 1st bill
Best answer by Koodo
Hello
The new amount will update within 3-5 minutes in the Self Serve account and you will be able to see the updated amount where you manually pay your invoice.
Hi there,
As the second line was made due to the rep troubleshooting the order, you’re correct, you should only see one of the partial monthly plan charges.
I’ll flag a rep to help out. Make sure you’re logged into the community page using your self serve credentials and they should be able to take a look. They will respond here as I have, note that response times can vary. 🙂
+4Hello
The new amount will update within 3-5 minutes in the Self Serve account and you will be able to see the updated amount where you manually pay your invoice.
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