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Question

PAD and Bill Discrepancy. CRTC has to be complained

  • February 4, 2026
  • 4 replies
  • 63 views
U

While I thought I made a good choice staying and adding the 3rd line to keep the same plan for all lines. This is a nightmare. My posts are removed with a 403 error. Also the bill is astronomical despite notes on the account and this calls for a complaint to CRTC as I have wasted countless hours on the new year day to be sure with the rep that things are in order going forward. It seems an uphill task to get people at Koodo listen. 

Let CRTC fine you guys and I will be at peace. 

Respect the deal you offer to customer and if you can't deliver on promise, stop making them. I was good to move my service away but nobody values the time, effort and waiting endless hours to get things right. I should have not continued and added 3rd line at all but the offer made was too good. Now I have the records as well as you are bound to save all recordings too. Have fun dealing with CRTC as I even kept screenshots and responses of the previous thread. 

 

 

 

 

 

4 replies

Dinh
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  • Dinh
  • Mobile Master
  • February 4, 2026

Koodo often archives topics that haven’t been updated recently. I noticed your last post was a month ago. This is a customer forum, the people here do not have access to your account or notes and can't guess what is happening.

Regarding your bill, the screenshot you provided is a summary. Could you download the PDF bill and review pages 3 and 4 for details?

Given the description, there are several possibilities. If possible, please post a snapshot of the bill here, ensuring you hide any personal information before posting..

A Koodo customer, opinions are my own.
U
  • UKAURA
  • Author
  • Organizer
  • February 4, 2026

Hello Dinh, These are three lines all supposed to get same plan of $30 each during the boxing day/ new year one day deals. The painful part is how it is not only complete disregard of the customer's time but dismissing any recourse. You can't speak to anyone and booking a callback is almost impossible. The frustration with Koodo has been all time high and I am so willing to bet that forcing clients to PAD is another way of dipping in their bank accounts. Who has the time to review bills when you trust your utility provider with banking. It's not right. 

 

 

M
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  • MilkyWay
  • Mobile Master
  • February 4, 2026

Since you are unable to schedule a callback through Koodo Assist, have you tried sending a message to a rep on Facebook Messenger or Twitter? https://m.me/Koodo 

If you have exhausted all options, you can escalate your concern to the management team by clicking this link and filing out the form.

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • February 4, 2026

Hi ​@UKAURA 

We understand that a higher than expected bill  is not something that you would like to see and we are sorry to hear about the overall experience you had regarding the promotions you were promised.

 

We have looked into it and we can confirm that the plans and the associated bill credits have been applied, however, this bill is higher due to the first bill proration for the 3rd line and the plan proration for the other lines.

We have just sent you a PM with more details, please check your community inbox when you get the chance!

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