I had already asked this question but my post is now deleted?
While travelling out of Canada my account was charged additional roaming fees. I cannot pay my bill until these fees are resolved.
Both numbers added used the US7PASS but were charged multiple days of easy roam while the package should still have been active. I have double checked my records and have the screenshots showing the confirmation texts received from Koodo for the PASS.
How do I get this resolved?
+4Hi
Posts here on community get archived once resolved or if they get inactive.
We didn't get a follow up from you back then.
Can you please confirm the last two digits of the phone number in question, so we can look into it further?
+4Hi
Did you add a second pass after the first? If so, and you have a confirmation message it was added, please include a screenshot here so we can look into it, thank you!
+4How many days were you charged the EasyRoam rate? I noticed a gap from Nov 14 to Nov 23, which appears to be three days without travel plan coverage.
I’m seeing at least 8 days where charges were accrued that fall within the covered time when the pass was active. Nov 23 - Nov 26 - Dec 6.
Is there a Koodo customer service representative that I can speak with?
+4I’m seeing at least 8 days where charges were accrued that fall within the covered time when the pass was active. Nov 23 - Nov 26 - Dec 6.
Is there a Koodo customer service representative that I can speak with?
If you insist on dispute, you would have to schedule a call back to a Canadian number of your choice, using their Koodo Assist www.koodo.com/chat
However, I will flag a rep here to see if they can provide more information about the fee.
+4Hi
We have reviewed the charges from our end and we have just sent you a PM with more details, please check your community inbox when you get the chance.
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