on hold over 2 hours trying to cancel internet

Yeah this has been a common issue for people as of late. I'll flag a rep on here to take a look, they should be able to help out with the cancellation.

Just make sure you're logged into the community using your self serve credentials and they can take a look. They will respond here as I have. 🙂

Hi there ​@Skitchy  Unfortunately we could not find a Koodo Internet account through the log in method you used here. Is it possible that your internet is Telus internet ?

It is not through Telus, it is Koodo, and I can login and see my account with no issue. Seems you are having the same issue as the 1st of 3 agents I spoke to, because it’s “bundled” with my smart home security. 

I called multiple times, and everytime was put to a “Koodo loyalty” that doesn’t seem to have any agents or exist. Unacceptable. 

What is it going to take to get my account closed?

I called multiple times, and everytime was put to a “Koodo loyalty” that doesn’t seem to have any agents or exist. Unacceptable. 

Got it ​@Skitchy , We will forward the details to our team in order to get more information on the best way to go about it. In order to confirm a few details, we have sent you a private message. Feel free to respond whenever you have the time. 

Replied. 

This is a joke. They are doing this to everyone. Do not sign up with koodo

I’m having the same issue with trying to cancel

Hi there ​@Modification Just to reconfirm, do you wish to cancel your Koodo Internet service ? 

​@Darius Koodo  Yes, & on hold from a call back for a long time. I don't need loyalty or anything. Just need to cancel internet, & return unopened router box

​@Modification We sent your request to our dedicated Koodo internet team as well. We will notify you as soon as we receive an update. 

​@Modification  We received feedback from our team that the request is in progress and a notification will be sent to the email on the account.

To anyone who comes across this thread, this is the way to finally cancel your Koodo internet service. I was finally able to get cancellation confirmation through DMing with a Koodo rep. 

Don’t waste time dialling the 888 number and sitting on hold to an imaginary “loyalty” line, just drop a message here in the forum and work with a rep online.