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Question

no bill after plan change

  • January 13, 2026
  • 2 replies
  • 20 views

I just switched plans and was wondering why I haven’t gotten a new bill invoiced to me. 

I usually get my new bill on the 25th but am wondering if I will be getting it earlier. I need the bill to show my current address to another organisation so wondering when I should expect a new one. 

2 replies

Mayumi
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  • Mobile Master
  • January 13, 2026

They don't issue a new bill when you change your plan or upgrade your phone.

They will issue a bill including changes ( proration charge and credit) when then generate it as usual time When you change your plan or upgrade your phone, a new bill isn’t issued immediately. Instead, any prorated charges or credits will be added to your next regular bill.


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  • Mobile Master
  • January 13, 2026

I need the bill to show my current address to another organisation 

Just download your most recent detailed pdf ebill and it will have your address on it.