I'm a Public Mobile customer and used the special offer to sign up for Stream+ today but didn't get a confirmation email or any way to log into the self service site. I do see that the billing went through to my credit card. Please help.
Question
Never received Stream+ confirmation
Weird you didn’t get a confirmation email but the charge went through. Stream+ charges go directly to your credit card, not your Koodo bill, and you should see the subscription under “Subscriptions” in your Self Serve account if you log in there.
Have you checked your Self Serve account under Mobile Services > Manage Add-Ons or Subscriptions to see if Stream+ shows up? Also, double-check your spam/junk email folder for any confirmation.
If you don’t see anything and can’t log into the Stream+ self-service site, did you activate through the link Koodo sent? Sometimes you need to complete activation on the streaming service’s site (Netflix, Disney+, or Prime) after signup.
If it’s still stuck on “Purchase in Progress” or no confirmation, what email did you use for Stream+? Is it the same as your Koodo account email? Sometimes mismatched emails cause activation confusion.
Also, what device/browser are you using? Some folks had success switching to Chrome to fix weird payment/activation glitches.
If you want, tell me what you see in Self Serve exactly, and if you tried activating the streaming services yet.
+4From this post in Public Mobile forum, there are few steps you must do to get the activation https://productioncommunity.publicmobile.ca/t5/Get-Support/Stream-with-Disney-Netflix-Prime/td-p/1366724
Have you created a Koodo self-serve account?
Weird you didn’t get a confirmation email but the charge went through. Stream+ charges go directly to your credit card, not your Koodo bill, and you should see the subscription under “Subscriptions” in your Self Serve account if you log in there.
Have you checked your Self Serve account under Mobile Services > Manage Add-Ons or Subscriptions to see if Stream+ shows up? Also, double-check your spam/junk email folder for any confirmation.
If you don’t see anything and can’t log into the Stream+ self-service site, did you activate through the link Koodo sent? Sometimes you need to complete activation on the streaming service’s site (Netflix, Disney+, or Prime) after signup.
If it’s still stuck on “Purchase in Progress” or no confirmation, what email did you use for Stream+? Is it the same as your Koodo account email? Sometimes mismatched emails cause activation confusion.
Also, what device/browser are you using? Some folks had success switching to Chrome to fix weird payment/activation glitches.
If you want, tell me what you see in Self Serve exactly, and if you tried activating the streaming services yet.
I can't register for self service since I didn't get a confirmation email. When I try to register it asks me to click the link in the email which I never got.
From this post in Public Mobile forum, there are few steps you must do to get the activation https://productioncommunity.publicmobile.ca/t5/Get-Support/Stream-with-Disney-Netflix-Prime/td-p/1366724
Have you created a Koodo self-serve account?
I can't register for self service since I didn't get a confirmation email. When I try to register it asks me to click the link in the email which I never got.
+4From this post in Public Mobile forum, there are few steps you must do to get the activation https://productioncommunity.publicmobile.ca/t5/Get-Support/Stream-with-Disney-Netflix-Prime/td-p/1366724
Have you created a Koodo self-serve account?
I can't register for self service since I didn't get a confirmation email. When I try to register it asks me to click the link in the email which I never got.
Just to confirm: have you checked your spam/junk email?
From this post in Public Mobile forum, there are few steps you must do to get the activation https://productioncommunity.publicmobile.ca/t5/Get-Support/Stream-with-Disney-Netflix-Prime/td-p/1366724
Have you created a Koodo self-serve account?
I can't register for self service since I didn't get a confirmation email. When I try to register it asks me to click the link in the email which I never got.
Just to confirm: have you checked your spam/junk email?
Yes I have
+4From this post in Public Mobile forum, there are few steps you must do to get the activation https://productioncommunity.publicmobile.ca/t5/Get-Support/Stream-with-Disney-Netflix-Prime/td-p/1366724
Have you created a Koodo self-serve account?
I can't register for self service since I didn't get a confirmation email. When I try to register it asks me to click the link in the email which I never got.
Just to confirm: have you checked your spam/junk email?
Yes I have
Let me flag a Koodo rep to look into it. The issue is you are a Public Mobile customer and Koodo system might not have access to your activation
+4HI
HI
It's possible I created the account using the wrong email. Is it under c**@**.com?
+4
We have been unable to identifiy an account based on the email provided.
We have just sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.
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