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Need help with bill credits

  • February 26, 2026
  • 4 replies
  • 56 views
H

My bill is missing the pre-authrized payments credits. 
Please suggest how can I get some help to have those credits applied to my mobile bill. I am a monthly mobile customer. 

 

Thanks. 

Best answer by Koodo

Hi ​@harpreet432, you added pre-authorized payments after your latest bill was issued. You should see the discount starting with your February bill. 

    4 replies

    O
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    • Oliver C
    • Mobile Master
    • February 26, 2026

    Hi there,

    To confirm are you referring to the auto pay credits and if so, do you have an applicable auto pay plan?

    Besides that, when you setup for automatic payments, did you setup automatic payments through your bank account if this is the case and not a credit card?

    Note you recently changed to this it can take until the next cycle for the credits to start taking effect.

    https://www.koodomobile.com/en/help/auto-pay-discount?srsltid=AfmBOoqoJeK0nJAmIeX4JCwmsKq8ArWoCTRca-e3JiryrtdOYeA5cQu-

     

    Just a guy trying to help out 🙂
    Koodo
    Forum|alt.badge.img+4
    • Koodo
    • Official Rep
    • Answer
    • February 26, 2026

    Hi ​@harpreet432, you added pre-authorized payments after your latest bill was issued. You should see the discount starting with your February bill. 

    H
    • harpreet432
    • Author
    • Beginner
    • March 2, 2026

    My bill is missing the pre-authrized payments credits. 
    Please suggest how can I get some help to have those credits applied to my mobile bill. I am a monthly mobile customer. 

     

    Thanks. 

    Thanks 

    My bill is missing the pre-authrized payments credits. 
    Please suggest how can I get some help to have those credits applied to my mobile bill. I am a monthly mobile customer. 

     

    Thanks. 

    Thanks. I see the discounts applied now. 

     

      H
      • harpreet432
      • Author
      • Beginner
      • March 2, 2026

      Thanks All. I see that the discounts are now applied. 

       

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