I have signed up for a plan on Koodo website hoping to port my number from Freedom to Koodo, on boxing day 12/26/2024, I have been charged for $10 on my credit card for the sim card delivery. Acct number ******74.
I have received a confirmation email HFO39331213 which claimed that the new sim card (7429867550) will be delivered by Purolator.
I haven't receive any delivery from Purolator and have been waiting, thinking it could be a delay due to New Year holiday. Since I don't have the new sim card to port my phone number, I am unable to register myself as a Koodo User on the website.
On 1/23/2025, I have been charged with $32.77 for the monthly bill on my credit card, for the service that I have been unable to use.
I have requested for a callback via Koodo Assist at 11am today. Waited for entire 30 mins. No one called. I checked again on Koodo Assist, it says "I couldn't find a callback with this phone number"
It has been a horrible experience.
How can I cancel my contract with Koodo?
How do I request for a refund of $10 (new sim card delivery) and the $32.77 for the plan service that I am unable to use?
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To cancel, you’d have to schedule a callback with customer service. You can do so here: https://koodo.com/chat
You can also request a new sim card be sent to you, or visit a Koodo store to pick one up and then have it activated on your account.
Hi
Sorry for the late reply here!
We’ve sent you a PM with more details so we can further assist, please check your community inbox when you get the chance.
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