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Question

Need Help Requesting a Refund!


Joe Gordon

I accidentally paid my monthly prepaid bill twice. I didn't think it went through the first time so I click again and it charged me twice. (My bad I know!)

Is there any method of triggering a refund for the second payment?

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2 replies

Dinh
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  • Mobile Master
  • 17353 replies
  • March 16, 2025

You could try to schedule a call back and ask a prepaid rep using their digital rep www.koodo.com/prepaidchat

You could, as well, keep the money there and use it for coming months.


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  • Mobile Master
  • 6176 replies
  • March 16, 2025

I doubt you will get a refund, but it should be credited to your account and you can use it later.


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