I have cancelled my Koodo account and I have an overdue bill that I need to make an arrangement for. I have been trying to figure out how to speak with someone but I can't find any way to contact Koodo. I have tried the virtual assistant, and no matter what I try it won't connect me to a rep and I can't schedule a call. I am running out of time to sort this out and I don't know what else to do.
Question
Need help but can't get connected
If you are unable to schedule a callback through Koodo Assist, you can send a message to a rep on Facebook Messenger or Twitter. https://m.me/Koodo
Once clicking “Connect to a rep” in the Virtual Assistant, the chat window breaks. Ad blockers are disabled. Multiple browsers. The web interface should work. Facebook and Twitter are not contact options for everyone.
Have you tried clearing your cache and cookies or by using an incognito tab? This sometimes helps. Otherwise it may just be that the chat bot is having issues atm.
What is it that you needed help with? Maybe we can help you on here
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.