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Question

Need help but can't get connected

  • March 5, 2026
  • 2 replies
  • 29 views

I have cancelled my Koodo account and I have an overdue bill that I need to make an arrangement for. I have been trying to figure out how to speak with someone but I can't find any way to contact Koodo. I have tried the virtual assistant, and no matter what I try it won't connect me to a rep and I can't schedule a call. I am running out of time to sort this out and I don't know what else to do. 

2 replies

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  • Mobile Master
  • March 5, 2026

If you are unable to schedule a callback through Koodo Assist, you can send a message to a rep on Facebook Messenger or Twitter. https://m.me/Koodo 


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  • Mobile Master
  • March 5, 2026

What prompts have you tried? It should let you schedule a call pretty quickly.