I’ll flag a rep to give assistance.

How do you flag a rep.? Help me please. Is there a phone number to call.

Hi ​@Tiger 1335 

We have looked into it and we have reversed to the previous plan that you had, feel free to check the plan details and the perk in self serve and if you have questions, please let us know.

An adjustment for the plan has also been applied to your bill.

Thanks for the help. 

seems my bill is not adjusted yet. My monthly bill should be ~$44.07 but it still shows ~$108.80. 

Please make sure the tab is also removed. 

Can you please update my bill to be correct as well. 

thanks

​@Tiger 1335 

Thanks for checking!

It seems the tab charge related to the order that was canceled it wasn’t automatically credited. This is now credit and the balance updated.

Since the change for the plans was made now in the middle of the billing cycle, the prorated credit related to this change will automatically applied on your next bill. Due to this, the amount due for the current bill is not reflecting the original plan you had before the order, however, the prorated adjustment on the next bill should offset the difference.

More about the plan proration can be found here https://www.koodomobile.com/en/help/proration