My monthly service fee went up by $7, the explanation was I change my plan which I didn’t.Please help me fix this.There is no way to talk to someone?
Question
My monthly service fee go up by $7 without noting me
+4Hi
We have looked into it and we can see there was a price increase notice on the January bill.
The notice can be found on page 1 with details on page 5.
We recommend checking the available plans in self serve. Most of the plans are eligible with a pre-authorized bank payments discount.
Hi there,
Are you currently on a 2 year contract or do you own your device and are on a month to month?
If you download the full pdf bill from your self serve for the previous month, it should outline a notice of the price increase. It will be in smaller text so I suggest you check this. Steps to do this can be found in the link.
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