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Question

My bill went up $7 a month without warning..

  • March 17, 2026
  • 3 replies
  • 50 views

Hello,

My bill went up $7 a month without warning.

 

How do I get back to my old cost for my plan? I don’t want to switch providers.

 

-Tom

3 replies

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  • Mobile Master
  • March 17, 2026

Did you check your previous bill? There should be a section in small print at the bottom of the last page notifying you of the rate increase.


  • Author
  • Beginner
  • March 17, 2026

I looked, nothing in the last few months and in the current month explaining it. 


Flo Koodo
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  • Official Rep
  • March 17, 2026

Hi ​@optix 

We have looked into it and we can see there was a notice for the increase on the January bill on first and last page.

We recommend downloading the PDF bill in self serve for more details and also check the plan options in self serve. Most of the current in-market plans are eligibile with the autopay discount when the pre-authorized bank payments are enabled.