My bank account is closed

Hi there,

to confirm have you attempted to login to the self-serve account / reset your password? Have you attempted to do it using a VPN? How long has it been since the account was cancelled?

Hi,

Yes, I have attempted to log in to Self Serve and reset my password multiple times, but it does not work as the account is already closed. I keep getting redirected to password reset or approval screens.

I have not used a VPN while trying to access the account.

The account was cancelled at the end of September 2025, when I left Canada and closed my mobile service and bank account.

I also tried to connect with a live agent, but I was informed that a callback request is required. Since I cancelled my Canadian phone number before leaving Canada, I requested a callback to my Korean phone number, but the request was declined. As a result, I was unable to access phone support.

I would like to pay the remaining balance of $8.81 as soon as possible to avoid the account being sent to collections. Please let me know how I can proceed with the payment.

Thank you for your help.

Ah I see. The reason you cannot login is actually because once the account is cancelled you only have 90 days of access to self-serve before your access is revoked. So even after many attempts you will not get access as I presume it has been longer than that (Sept-Jan).

In this case where you’re abroad, the account is closed, no self-serve, and have no access to a Canadian number, I suggest you reach out to a rep through Koodo’s social media pages Facebook and X (Twitter) by clicking the associated logos at the bottom of this page and sending them a private message. A rep will respond there when they can.

Unfortunately, where the self-serve is already closed, reps on this platform cannot assist but they should be able to arrange for payment with a social media rep.

​@Hyunji Won 

We have just sent you a PM to confirm some more details and further assist, please check your community inbox when you get the chance.