Can I call into Koodo to talk with a representative? My Cell Number does not work, so I cannot confirm my self-serve by receiving a code to my number. My cc has been charged for 2 months of service that I did not authorize and my request to suspend service has not been granted.
Question
My account is active, but i don't have cell service, only wi-fi, so text messages from Koodo DO NO come through
Even though you do not have cellular service at the moment, you can enable wifi calling on your phone and dial #227 to speak with the billing department. https://www.koodomobile.com/en/help/wifi-calling
You said how your request to suspend the service has not been granted, are you travelling and wanted the account paused? Or did you no longer want the account/service. Some more details would help.
Note that if you’re put on a seasonal hold, this will pause the service and cause your number to “no longer work” as no plan will be associated with it. However, you’re still charged $15 per month if you own the device or $30 plus tab if you’re on a contract term.
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