I currently have a $40 monthly plan with additional $10 discount for setting up auto pay by bank account. First I had setup the autopay with bank account and then I switched to this plan. However, my current bill still came in as $40 plus tax and it was successfully debited from account.
Please check why bill amount was $40 and had no monthly discount of $10 and will it credited back in future bill. Thanks.
Solved
Monthly discount not applied
Best answer by Darius Koodo
Hi there
Autopay often starts next cycle after setup.
Since you switched plans after autopay, discount likely applies on future bills, not this prorated one. Confirm autopay is bank account (not credit card). Check service agreement too. It’ll show going forward.
What is your billing cycle or invoice date?
When did you change your plan?
When did you add auto pay by bank?
+4Hi there
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