My monthly charge increased almost double which i have not requested. Can I continue my old plan?
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monthly charge increased
Best answer by Oliver C
Hi there,
Almost double is quite a large amount. Usually plan price increases are between $5-$10, not double.
Have you reviewed your detailed PDF bill from self serve? When you do, does it show the price increase on the plan from the previous month or is there another reason for the almost doubled charges like a credit expiring etc?
Hi there,
Almost double is quite a large amount. Usually plan price increases are between $5-$10, not double.
Have you reviewed your detailed PDF bill from self serve? When you do, does it show the price increase on the plan from the previous month or is there another reason for the almost doubled charges like a credit expiring etc?
+4Hi
We have looked into it and we can see you had a recurring credit for a specific period of time, and this has now ended. The bill is not back to the regular price.
We recommend checking the PDF for the current bill and for the previous bill.
Please let us know if you have further questions.
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