Mistakenly charged for easy roam near Sooke, BC

Let me flag a rep to help you out.

To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone.

In the meantime, you may want to upvote this idea. If there are enough votes, Koodo may consider this option in the future. 

Hi ​@Skyflyer 

We  were unable to identify a roaming charge on your last bill, will you please let us know on which bill you were charged?

If it is on the pending bill, please let us know once the bill is issued and we will look into it further.

For more info about how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

It happened yesterday 

Got it!

Please reply here once the bill is ready and we will look into it for you!

Thank you!