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marie

  • February 4, 2026
  • 2 replies
  • 28 views

is it possible to make arrangement for late payment in small payment instead of paying all at once.. I was scam into getting all these phone having difficulty paying for these phone which I don’t have,

Best answer by MilkyWay

If you are unable to make a payment arrangement on your Self-Serve account, you can also dial #227 to speak with the billing department. https://www.koodomobile.com/en/help/past-due-bill

2 replies

Flo Koodo
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  • Official Rep
  • February 4, 2026

Hi ​@Marie Gagnon Brown 

As much as we want to help, we have limited access here on the community when it comes to payment related inquiries.

if you don’t see the option to set a payment arrangement in self serve, we recommend scheduling a call back with the virtual assist and ask to speak with the payment team.


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  • Mobile Master
  • Answer
  • February 4, 2026

If you are unable to make a payment arrangement on your Self-Serve account, you can also dial #227 to speak with the billing department. https://www.koodomobile.com/en/help/past-due-bill