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This is probably too complicated for this forum, but I got a call from Telus and (stupidly?)  agreed to a deal whereby I was supposed to get a $20 reduction in my Koodo bill and get the Telus home security package for “free”.  Now I understood that the Telus security package would be $10 a month, charged separately, but I was assured over and over that the price he was quoting me, with the $20 discount on my current bill, included both the $10 Telus charge and the Koodo charges.  Now I get my first bill, and I see that my Koodo bill is down only $10, and the Telus is $10 plus a one-time $25 tax on the equipment.  So, there is no savings at all (plus the $25 charge).  Have I missed something?  I never really wanted the Telus Security package, it was just something mentioned at the end, after discussing the Koodo discount.

I probably never should have agreed to this deal, but it was sold as a Koodo discount, with the Telus security essentially thrown in for free.  Can I get out of this deal?

How did you sign up for this deal?  You need to go back to cancel.  The Telus security comes with a contract so make sure to deal with this ASAP

 

 


I signed up via a phone call (already a red flag).  Because it’s a Telus/Koodo bundle, I’m not sure who I would talk to about getting out of it, Koodo or Telus.


Since the service is with Telus I would reach out to telus to cancel.


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