This is probably too complicated for this forum, but I got a call from Telus and (stupidly?) agreed to a deal whereby I was supposed to get a $20 reduction in my Koodo bill and get the Telus home security package for “free”. Now I understood that the Telus security package would be $10 a month, charged separately, but I was assured over and over that the price he was quoting me, with the $20 discount on my current bill, included both the $10 Telus charge and the Koodo charges. Now I get my first bill, and I see that my Koodo bill is down only $10, and the Telus is $10 plus a one-time $25 tax on the equipment. So, there is no savings at all (plus the $25 charge). Have I missed something? I never really wanted the Telus Security package, it was just something mentioned at the end, after discussing the Koodo discount.
I probably never should have agreed to this deal, but it was sold as a Koodo discount, with the Telus security essentially thrown in for free. Can I get out of this deal?