I’ve been trying to access my self service but it keeps giving me the image of the melted Ice cream cone with the message “This service is unavailable right now. Please refresh or try again in an hour.” Been trying for days and it keeps giving me the same message. I can access everything else EXCEPT my self serve. Anyone know why it’s doing this??
Best answer by Flo Koodo
Have you tried clearing cache and cookies in the browser or accessing the self serve on a different browser/ device?
+4Have you tried clearing cache and cookies in the browser or accessing the self serve on a different browser/ device?
Hello.
I have. I’ve also tried a separate computer and phone. It still gives me the same issues. I’ve also logged into another family members Koodo account on the exact same devices and they work just fine.
it appears this is only happening on my account and not theirs.
+4Got it!
We can try to reset the self serve profile for you, we have sent you a PM so we can confirm some more details, please check it out when you get the chance.
+4Hi
We were unable to access your account based on your community profile. Just to confirm, were you able to access your self serve account in the past?
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