I received my first bill today after porting my numbers to Koodo on December 7th, and I am very concerned because the charges do not match what was clearly offered to me by the Loyalty department.
I was offered a $35 CAN/US/MEX 80GB plan, with:
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$10 Auto-Pay discount
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$5 Loyalty discount for 12 months
This means I was told I would be paying $20 per month for the first 12 months, and $25 per month afterward.
Based on this offer, I ported three lines and took the same plan on each line.
However, my first bill (which includes a partial month and the next full month) is $174.xx, which is much higher than expected.
After spending over 4 hours today chatting with Koodo Assist and then speaking with Loyalty, I was told the following:
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The discounts do not apply to the partial month because I changed my number, and the discounts were supposedly tied to the temporary number that was initially issued. This was never explained to me and does not make sense.
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The $10 Auto-Pay discount applies starting the second month, but the $5 Loyalty discount does not apply until the second invoice. Since my first invoice includes two months, I am effectively not receiving the loyalty discount until what is technically my third month.
None of this was disclosed when the plan was offered. I was clearly told that I would be paying $20 per month for the first 12 months. If these conditions had been explained, I would have reconsidered porting all three lines.
This feels misleading, and I am extremely disappointed with the lack of transparency and the time wasted trying to get a clear explanation.
What should i do now ? since Im being bill atleast 15$ more for each line so In total they charging me $45+taxes. Thinking this report to CCTS, any advise ?
