Koodo raising my price despite still being on a 2 year contract with tab bonus remaining ???

That is strange indeed. Typically they don't change the price of the plan if you are having a Tab. However, theoretically they still can increase the rate plan since it is still "month-to-month" plan. Only the total Tab amount remains unchanged. https://www.koodomobile.com/en/services/tab?

But the note about the final Tab payment seems to be awkward. Have you changed your rate plan or added any new line recently?

Hi Dinh. I haven’t touched my plan or made any changes at all in the 16 months I’ve had it. I just pay my bill monthly. I don’t know why they are doing this. It also says my pre-authorized payment discount will go from $5 to $10, so it’s “only” a $7 a month increase.

I contacted Telus support and they said:

According to our policy, customers on a service agreement (contract) are not eligible for price increases. Since you mentioned you're on a 2-year tab contract until October 2026, this increase should not apply to your account. For this type of request since your account belong to Koodo, you can contact them at 1-866-995-6636.

So I am confused. Koodo seems to think I am not on a tab anymore, but my tab bonus still says -$194.58. And my tab says “$NaN”. Seems like some kind of system error. I can’t even imagine how I would begin to solve this with a customer support person, without spending hours on the phone.😔

Thank you Flo. All I want is for my rate NOT to increase until my tab is finished (2 year term), as is Telus policy, so please confirm that can be changed and once the error is fixed. Best to you, Gillian.

Telus plans work differently from Koodo’s, so if you spoke with a Telus rep, they were probably referring only to Telus plans.

From what you mentioned, do you have any additional monthly credits with Koodo? And are you paying through pre‑authorized debit? I’m thinking the missing credit might explain the change in your bill.

I’ll also flag this for a rep to double‑check the Tab amount. It could just be a Koodo system glitch.

Hi Dinh,

From my bill, it says the following:

Update to your monthly rate plan Starting March 2026, your monthly bill will increase by $7. Here's why: Your rate plan fee will increase from $34 to $46, but your Pre-authorised debit payment discount will also increase from $5 to $10, resulting in a net increase of $7. If you do not agree with this change, you may cancel your service without penalty within 30 days of the effective date of the change. If you recently changed or upgraded your plan, please disregard this message

Flo,

I spoke with a Koodo manager today via telephone, and they informed me that this does not apply to me, even though it is listed on my bill. Basically, the person said that the plan is being increased for month-to-month customers but won’t apply to me because I am still on a 2 year contract. They provided this in writing for me as well, so I guess I will see if my next bill is higher or not.

Not sure if you will confirm the same thing or not but just wanted to let you know for now it appears that is the case.

Gillian

​@gillianc 

Thank you for sharing! Please let us know in case you notice any increase on the next bill.

We will also share here once we have more details. It is definitely confusing that you got this increase notification, since the agreement didn’t end.