I ported my phone number out of Koodo on March 14, 2026, which was midway through my billing cycle (March 6 – April 5, 2026). I had already been charged for the full cycle at the start of the period. I expected a prorated refund for the unused portion of the cycle (March 15 – April 5), as I received no services during that time. Instead, I was charged an additional $2.60 on March 23.
When I called Koodo, the representative informed me that I was not entitled to a refund because my monthly charge was considered recurring. However, Koodo’s website clearly states that customers should receive prorated charges for unused service. I have dealt with multiple carriers in the past, and this is the first instance where a company has refused to refund a significant portion of a recurring monthly fee for services that were never provided. Has anyone experienced this issue from Koodo as well?
