I do not live in Canada anymore and no longer physically posses the phone or sim I was using with koodo. Despite my best efforts to contact koodo to cancel my unused service they made it impossible with no support email and requiring that I call _from_ the sim that I wanted to cancel not my new foreign number.
Now that my old credit card is expired they sent me an email letting me know my bill will be sent to collections. The two options are pay immediately or contact support. If I pay they will unfortunately reinstate my number and start charging me again. I have already payed half as much as the bill in international calling fees waiting on hold with koodo just to be hung up on. I would pay it out of principle if they left my account closed. the contact support link links to an error page which redirects me to the home page because of course it does, I’m convinced no humans work at koodo. Can someone who works at koodo please contact me so I can pay my outstanding fee while leaving the account closed?
Thanks
