January 1st Promotion

The confirmation email timing shouldn’t affect your promo eligibility; what matters is your signup date (January 1st). Since your account isn’t fully active yet with the physical SIM pending, the billing system may not be reflecting the promotion correctly. Check your Self Serve under “Plan Details” or “Manage Plan” once your SIM activates to verify the $10 monthly credit shows up; if it’s still missing after activation, you’ll need account access to investigate the discrepancy. 

I do have access to my account now.  Under “plan details” or “manage plan” it still doesn’t show the $10 credit for 24 months.  I’m assuming when I get and activate my SIM it won’t change as it already shows my contract without it.

The $10 credit (if you had) doesn't show there. 

Have you received the first bill and the detail PDF bill from Koodo yet? 

No, I haven’t as I just signed up yesterday.  I just thought it was odd that it doesn’t show that discount on the contract or under my plan details anywhere. 

Hi ​@highwirefixer, we can confirm the $10 credit for 24 months is active for your account, you will see it starting with your first bill. 

Great. Thank you so much to everyone for your help. I really appreciate it!

I tried adding this promo to my existing account and it wouldn’t let me add it. Was it only for new accounts?

​@lanemeyer Correct it is for new activations. You’d have to port out and port back in to the new line if you wanted to keep your current number.